TERMS + CONDITIONS


The Paint Pot Ltd is a locally owned and operated paint + decorating store in Levin, New Zealand

Pricing

All prices on The Paint Pot Ltd online store are given in New Zealand Dollars ($) and are shown inclusive of Goods and Services Tax (GST) at the current rate of 15% but exclusive of delivery costs.

Payment

We accept payment via credit card (MasterCard, VISA, American Express) via our secure payment gateway eWay or direct bank deposits (For New Zealand customers only).

Your account will be charged in New Zealand Dollars (NZD)

The name that will appear on your statement will be The Paint Pot Ltd

 

Availability 

The Paint Pot Ltd is also a physical store, therefore it may arise that at the time you are making your online purchase, the same item is being sold in our store. We endeavor to ensure that we update our stocks regularly, however we can not guarantee that it wont happen. If this does occur, we apologise in advance and we will refund you the full amount and advise alternatives where we can.

For most of our wallpapers, number of rolls are limited and we are unable to access anymore of the wallpapers over and above the quantity listed in stock. Please keep this in mind when purchasing the wallpaper. We recommend that you purchase 1-2 more rolls of wallpaper from your estimated amount needed to allow for pattern match especially around doors and windows, variations in wall height, and extra wastage. 

As we have limited stock of each wallpaper, we cannot provide wallpaper samples for wallpaper that we have in store. Please email us if you would like a sample on any of our wallpapers that don't have quantities visible as these are indent. If you live locally you are welcome to view the wallpaper in our store.

 

Returns & Exchanges

Should your order arrive faulty or damaged, please contact us via e-mail hello@thepaintpotltd.co.nz within three days of receiving your item, including a photo if the fault is visible (it may be necessary for the item to be returned for assessment - if this is the case we will arrange and pay for a courier to collect the item from a place that is convenient for you). If a replacement is available it will be sent out to you at no charge. 

Store credits available.

There will be no returns or exchange on SALE items.

If the item (or items) are being exchanged it must be in perfect, unused condition and have all packaging & Boxes. Please note that we do not accept exchanges/returns on wallpapers where there are less than 2 rolls remaining in stock.

ITEM DESCRIPTION 

We (The paint pot Ltd) have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Please note that when you purchase our products that you will not be able to claim any compensation for such variation or change in colour. 

 

 If you are returning an item

  1. Before returning any item, email us (hello@thepaintpotltd.co.nz) or ring us on (06) 3688099 (During shop trading hours) to receive your Authorised Returns Number. No goods will be accepted back without a Authorised Returns Number.
  2. All returns must be received by us within 7 days of receiving your Authorised Returns Number.
  3. Returns shipping costs are the responsibility of purchaser. In the case of faulty goods, shipping costs will be refunded.

 

Private Policy

Your privacy is important to us, so we guarantee that your personal information will not be shared with any third parties. The Paint Pot Ltd protects all information provided by our customers. We do not store any personal information and all our data is confidential and used strictly for internal use and order inquires. If you send us an e-mail we will store your e-mail address and the contents of the e-mail. This information will only be used for the purpose for which you have provided it.

Delivery

  1. Following receipt of your order it will be processed on our next working day. Please note that some products may need to be ordered in so please allow an extra 3 working days if there is no stock showing in the quantity. 

Trading Hours

Our physical store trading hours are

  • Monday to Friday, 7:30am - 5pm
  • Saturday, 8:30 - 1:30pm

 

Physical Address

268 Oxford Street

Levin 5510

New Zealand